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    Frequently Asked Questions

    1. What payment options do you accept?
    2. What is your turn around time on projects?
    3. Who does your hosting?
    4. What tools do you use for development?
    5. I'm good at web design. Will you hire me?
    6. Why are your rates so high/low?
    7. Why should I do business with you?
    8. Do you do Frontpage sites?
    9. I want to set up a discussion area. Can you help me?
    10. What is the path to "PERL", "SendMail", etc?
    11. Do you support ASP?
    12. Do you support Cold Fusion
    13. Can I run IRC related software?
    14. Can I have cron jobs?
    15. Do you support Access Database or MSSQL?
    16. Do you support MS FrontPage's Share Point component?
    17. Do you support PHP, MySQL, Perl, or SSIs?
    18. How do I administer a mySQL database?
    19. How do I access a mySQL database?
    20. Where can I find out more information about mySQL?
    21. How do I access Web Mail?
    22. How do I block emails?
    23. How do I set up auto responders?
    24. How do I set up email forwarders? What is a forwarder?
    25. CGI info / CHMOD & File Permissions
    26. What Program can I use to transfer files to my account?
    27. What domain names do you support?
    28. What is Virtual Hosting?
    29. Do you offer telnet or shell access? What is SSH?
    30. Do you support FTP or SFTP?
    31. I'm a Mac user. Can you help me?
    32. How do I access my Control Panel (CPANEL)?
    33. How do I log into the Reseller Account Manager / Web Host Manager? (WHM)
    34. I didn't get my welcome email or have since lost it. How can I have it resent?
    35. How do I make a payment?
    36. What NameServers should I use?
    37. How do I configure my Email Software?
    38. How to submit a DMCA complaint.
    39. Backups?

  1. What payment options do you accept?
    We accept cash, certified check, credit card (American Express, Discover, Master Card, and Visa), and money order. We expect payment up front, or on projects over $1000, 50% down and the balance upon completion or when the site is taken "live".

  2. What is your turn around time on projects?
    Every project is different, and the total turn around time depends on a variety of things: You providing us with all the information we need to do our end of the job, if your project has any special requirements such as a secure server, a co-location situation, extensive graphics work and/or data entry, number of changes done during the projects work phase, our current work load, etc. On average, we estimate a 1 to 3 week turn around time.
  3. Who does your hosting?
    We do our own hosting. Our servers are located in a State of the Art Data Center in Michigan as we have found it to provide excellent connections, support, service and security for our equipment. We can also work with domains hosted by other companies, however, please be aware that additional costs may occur. Other providers may or may not give us as much freedom to work. Please contact us before choosing a host, so as to possibly save yourself some grief and money.
  4. What tools do you use for development?
    We use a variety of tools, depending on the requirements of your project. Some of those used in the past include FrontPage, Dreamweaver, Hot Dog, Homesite, Adobe Illustrator, Adobe Photoshop, Lightwave, 3D Studio, Flash, Shockwave, Poser and Bryce.
  5. Will you hire me?
    Probably not. We are currently well staffed to meet our existing development needs and are not currently in a hiring mode. When we do have an opening, we will post it to our help-wanted area.
  6. Why are your rates so high/low?
    We have researched the rates charges across the world for the services we provide and have aimed our pricing to appeal to the small to medium business market. We also strive to be competitive in our local area, and offer one of the highest service and quality to price ratios. Others may charge more, but they are targeting the corporate market, or may charge more but they may end up being someone trying to break in to the field who hasn't fully researched it, or someone totally unqualified to meet you needs. After all, You wouldn't pay $15,000 for a simple 1 page "Flyer" type site, and you don't want your companies E-commerce site designed by your neighbors 15 yr. old with the free editor built into his browser. Do you?
  7. Why should I do business with you?
    We use the latest tools, and bring to you an extensive experience base and certified consultants to use towards developing whatever your company needs. If you need graphics, we have graphics artists who can produce quality work available to us. If you need hardware, we have aligned ourselves with companies who can meet your hardware needs, be they service or sales. We pride ourselves on being a 1 stop shop for the small to medium business. Why go elsewhere? Check with our competition. Get their rates, and turn around times. Then ask to see their credentials. Our people are certified by Comptia, Microsoft and others. Compare. We believe you will come work with us.
  8. Do you host / design Frontpage sites?
    Yes. Due to several security issues with frontpage however, we do not recommend its use. Adobe makes competing products with similar functionality that have been rated high for both the novice and the expert. We do not however support Frontpage use beyond basic troubleshooting. Frontpage support is no longer available direct from Microsoft.
    Microsoft discontinued Frontpage in 2003. Over the past few years updates to the Frontpage Extensions have ended, and Microsoft ended support of FP2003 in January 2009. The module required for our server, mod_frontpage which powers the FrontPage Extention features such as shared borders, hit counters and form processing is no longer supported by any upstream development team and has also reached end-of-life. We will continue to offer support as long as possible, however we cannot guarantee how long that will be. We recommend upgrading to Dreamweaver CS4 for the latest in features. A selection of free editors can also be found at http://www.developershome.com/webBuilding/freeWebEditors.asp that might be good replacements as well.
  9. I want to set up a discussion area. Can you help me?
    Yes. We can set up a full multi-topic online BBS-like discussion area for clients who own their own domains. The costs are usually only a few hundred dollars, depending on how much modification you require.
  10. What is the path to "PERL", "SendMail", etc?
    Path to PERL : /usr/bin/perl
    Path to SendMail: /usr/sbin/sendmail
    See your control panel for the most up-to-date information:
  11. Do you support ASP?
    No. SilverStar operates its servers in a UNIX environment. ASP was designed to run primarily on Win32 platforms. We are aware that ports exist for ASP to UNIX, however, these ports have security problems and pose too great a risk to operate. There are services online that allow you to convert your ASP scripts to PHP.
  12. Do you support Cold Fusion
    SilverStar does not support Cold Fusion. Cold Fusion works best on NT or Win2k Server platforms whereas SilverStar is a UNIX-only Web host.
  13. Can I run IRC related software?
    No. Running of IRC software is a direct violation of our TOS and will result in the suspension or termination of your account.
  14. Can I have cron jobs?
    Yes, SilverStar does allow you to add cron jobs for your master ftp user. Inside your Control Panel you will find an option for "Cron Jobs". You need to enter the jobs you would like to have run by entering them there. Note: SilverStar does not currently provide technical support on any aspects of cron setup or usage.
  15. Do you support Access Database or MSSQL?
    SilverStar does not support MS Access databases or MSSQL.
    If you need database support,SilverStar does offer mySQL database capabilities. Please see the mySQL portion of this FAQ for additional information.
  16. Do you support MS FrontPage's Share Point component?
    Share Point is an ASP driven add-on component for MS FrontPage. SilverStar does not currently support ASP; therefore we do not support Share Point.
  17. Do you offer PHP, MySQL, Perl, Ruby on Rails or SSIs?
    Yes, we offer them all.
  18. How do I administer a mySQL database?
    You can access phpmyadmin through your control panel. .
  19. How do I access a mySQL database?
    You can access MySQL through your control panel. Example code is provided for your reference.
  20. Where can I find out more information about mySQL?
    The quickest way is to go to mySQL's web site - mysql.com
  21. How do I use Web Mail?
    "yourdomain"/webmail
  22. How do I block emails?
  23. How do I set up auto responders?
  24. How do I set up email forwarders? What is a forwarder?
    For information on these features, please check the CPANEL Documentation.
  25. CGI / CHMOD & File Permissions
    CGI - A short walk thru is available here.
    CHMOD - A short walk thru is available here.
  26. What Program can I use to transfer files to my account?
    You may use any file transfer program that supports the SFTP transfer system. We recommend Filezilla for Mac and PC.
  27. What domain names do you support?
    We support all domains, including foreign domains.
  28. What is Virtual Hosting?
    Virtual Hosting is where multiple web sites (www.anyname.com) are served off the same physical server. This saves each customer from purchasing their own expensive server, performing the setup and providing the appropriate environment. This is the most common method of hosting sites of small to medium size with light to moderate traffic.
  29. Do you offer telnet or shell access? What is SSH?
    No, we do not provide telnet access. We do offer a secure alternative called SSH on a limited basis.
    SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to make sure nobody can takeover or eavesdrop on your telnet session.
  30. Do you support FTP or SFTP?
    We no longer support FTP due to the unsecure nature of the protocol. Instead we offer secure file transfer through the SFTP protocol.
  31. I'm a Mac user. Can you help me?
    We are a mixed Windows and Mac shop. We can help you regardless of your operating system. Please see our Mac Support Page for more information.
  32. How do I access my Control Panel (CPANEL)?
  33. How do I log into the Reseller Account Manager / Web Host Manager? (WHM)
  34. I didn't get my welcome email or have since lost it. How can I have it resent?
  35. How do I make a payment?
  36. What Name Servers should I use?
    Contact our support department for which name servers you should use.
  37. How do I configure my Email Software?
  38. How to submit a DMCA complaint.
  39. Backups?
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